Support
Help with the app: support@builthealth.com
Privacy requests: privacy@builthealth.com
We read everything and aim to reply within two business days.
A scan looked wrong?
Barcode databases are sometimes wrong — that's exactly why Built Health never silently trusts them. Scan the product's nutrition label with the same camera: the label always overrides the barcode, and the app remembers the correction.
The mic button isn't showing?
Voice features need microphone and speech-recognition permission. If you declined them, re-enable both for Built Health in your phone's Settings, then reopen the app.
How do I delete my account?
In the app: on Today, tap the gear icon (top right) → scroll to Account → Delete account. The screen lists exactly what is deleted; type DELETE to confirm. Deletion is immediate and permanent. You can also delete single meals, diary entries, medications, or symptoms at any time. Can't open the app? Email privacy@builthealth.com from the address linked to your account. More detail: Delete your account.
How do I cancel or manage my subscription?
Subscriptions are billed and managed by the store you bought from — deleting your account does not cancel one.
- iPhone: Settings → your name → Subscriptions → Built Health.
- Android: Google Play Store → your profile picture → Payments & subscriptions → Subscriptions → Built Health.
I paid but don't see Plus
Open Plan & privacy (gear icon on Today) and tap Restore purchases, signed in to the same Apple ID or Google account you bought with.
A note on health
Built Health is a wellness tool, not medical advice. It never diagnoses or gives treatment advice. For anything concerning — new, sharp, or persistent symptoms — contact your doctor or local telehealth line. In an emergency, call your local emergency number.